Revealed: Car brands with highest customer satisfaction levels

Gareth Herincx

47 mins ago
Auto News

Subaru Crosstrek

Subaru has been voted ‘Best Car Manufacturer in 2024’ by car owners in the annual Auto Express Driver Power customer-satisfaction survey.

This latest list follows hot-on-the-heels of the 2024 Driver Power ‘Best cars to own’ survey in June which saw the Dacia Duster Mk2 taking the crown.

Every year, thousands of new car buyers are asked by Auto Express magazine, part of Carwow Group, to share their detailed experiences and insights about the vehicles they own to give a picture of the overall satisfaction level.

Subaru Solterra review

“Subaru may not be the most high-profile of brands, but owners have made it clear they’re delighted with their car’s practicality, safety, reliability and quality, among other key attributes,” said Paul Barker, editor of Auto Express.

“It’s great to hear the people that have put their own money into buying and owning these cars are so happy with their purchase, and it’s interesting that the top five has such a cross-section of brand – with Tesla, Kia, Porsche and Citroen rounding out the top five – showing that satisfaction is far from linked to cost or prestige.”

Best car manufacturers 2024 – the full list:

1 Subaru 90.66%
2 Tesla 90.55%
3 Kia 89.35%
4 Porsche 89.16%
5 Citroen 88.22%
6 Peugeot 88.03%
7 Mazda 88.01%
8 Toyota 87.74%
9 Jaguar 87.72%
10 Land Rover 87.63%
11 Honda 87.56%
12 Lexus 87.17%
13 Alfa Romeo 86.86%
14 BMW 86.69%
15 Nissan 86.54%
16 Volvo 86.48%
17 Hyundai 86.36%
18 Cupra 86.28%
19 Suzuki 86.26%
20 MINI 86.26%
21 Mitsubishi 86.09%
22 Dacia 86.01%
23 Skoda 86.00%
24 SEAT 85.84%
25 Mercedes 85.55%
26 Vauxhall 85.50%
27 Audi 85.43%
28 Renault 85.30%
29 Volkswagen 84.80%
30 Ford 84.58%
31 Fiat 84.13%
32 MG 82.01%

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Hyundai Kona tops Driver Power Car Ownership Survey

Gareth Herincx

1 day ago
Auto News

Hyundai Kona Electric

The Hyundai Kona has been crowned Car of the Year in the annual Auto Express Driver Power new-car survey.

The Kia Rio supermini finished second in the UK’s most comprehensive and respected car-ownership satisfaction survey, with the Mazda CX-5 SUV in third.

Each year, thousands of motorists rate their cars in dozens of areas, providing Auto Express with valuable quotes, all of which help to build an accurate picture of what new cars are really like to live with.

Owners graded each of the 75 cars in the survey across 10 categories, assessing areas such as reliability, practicality, handling, performance, and infotainment, over a series of 35 questions, generating tens of thousands of data points from thousands of respondents.

For 2021, the Driver Power survey saw a raft of improvements, including the introduction of new questions regarding the effectiveness of in-car safety systems and the ease with which these systems can be switched on and off.

A question asking owners how happy they are with the balance between touchscreen inputs and physical controls is also new for this year, while a new value for money category has also been introduced.

Top 10 cars in the 2021 Driver Power new-car survey

  1. Hyundai Kona
  2. Kia Rio
  3. Mazda CX-5
  4. Toyota C-HR
  5. Skoda Karoq
  6. Skoda Kodiaq
  7. Vauxhall Grandland X
  8. Volvo XC40
  9. Kia Sportage
  10. SEAT Ateca

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